Volunteer Coordinators are responsible for selecting and supervising the volunteer staff of an
organization. Volunteer Coordinators typically are responsible for high-level activities and spend a lot of
time working independently and making their own decisions. A Volunteer Coordinator must also be able
to communicate effectively with volunteers, paid staff members and clients. Volunteer Coordinators also
manage resources to assist in the delivery of the organization’s programs and services. This includes
directly managing volunteers, and/or providing guidance, support, resources, and tools to staff who
- Must speak fluent Vietnamese and be highly proficient with the English Language
- Must have strong interpersonal skills and the ability to think creatively
- Must have the ability to take initiative and execute actions effectively and efficiently
- Must have excellent organizational skills
- Must be friendly and eager to work with our volunteers on a daily basis
- Must possess (at minimum) a Bachelor’s degree, preferably in a related field
- Should have previous volunteering experience
- Should have previous experience with managing small groups and/or teams
- Should be interested in working with Trellis on a long-term basis
Position Roles and Duties:
Trellis’ Volunteer Coordinator will:
- Act as a liaison between Trellis and UDA
- Be responsible for managing all elements of the daily interaction between Trellis’ volunteers and
- Be responsible for managing and monitoring the volunteers and ensuring that their schedules
are organized and accurate
- Be responsible for facilitating optimal levels of support for Trellis’ volunteers from Trellis and
- Be responsible for mediating minor class issues as well as monitoring, supporting, and
motivating the volunteers
- Collect information and create reports on the progress of each volunteer at the end of each
- Communicate frequently with the volunteers to help ensure that they are satisfied with their
- Assist with the planning and orchestration of Trellis’ events
- Be responsible for translating documents for Trellis
- Assist with compiling activity reports for VUFO every six (6) months
- Be responsible for contacting relevant businesses and organizations within Vietnam to assist
with Trellis’ domestic growth
- Be responsible for monitoring volunteer applications and conducting brief initial volunteer
- Be responsible for monitoring and optimizing Trellis’ online volunteer acquisition platforms
- Be responsible for brainstorming fundraising efforts within Danang
- Be responsible for developing, administering, and reviewing policies and procedures which
guide the volunteer programs and services, and reflect the overall values of the organization
- Be expected to develop and administer forms and records to document the volunteer activities
- Develop and implement effective strategies to recruit the right volunteers with the right skills
- Must be willing and able to represent Trellis during meetings and social gatherings
Trellis’ Volunteer Coordinator should demonstrate competence in some or all of the following:
● Behave ethically: Understand ethical behaviour and business practices, and ensure that own
behaviour and the behaviour of others is consistent with these standards and aligns with the
values of the organization.
● Build relationships: Establish and maintain positive working relationships with others, both
internally and externally, to achieve the goals of the organization.
● Communicate effectively: Speak, listen and write in a clear, thorough and timely manner using
appropriate and effective communication tools and techniques.
● Creativity/innovation: Develop new and unique ways to improve operations of the
organization and to create new opportunities.
● Focus on client needs: Anticipate, understand, and respond to the needs of internal and
external clients to meet or exceed their expectations within the organizational parameters.
● Foster teamwork: Work cooperatively and effectively with others to set goals, resolve
problem, and make decisions that enhance organizational effectiveness.
● Lead: Positively influence others to achieve results that are in the best interest of the
● Make decisions: Assess situations to determine the importance, urgency and risks, and make
clear decisions which are timely and in the best interests of the organization.
● Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track
details, data, information and activities.
● Plan: Determine strategies to move the organization forward, set goals, create and implement
actions plans, and evaluate the process and results.
● Solve Problems: Assess problem situations to identify causes, gather and process relevant
information, generate possible solutions, and make recommendations and/or resolve the